Patient Services Associate/Assistant - SIGN ON BONUS!

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What You'll Do

University Hospital Outpatient Physical Therapy is in the heart of the main hospital. As a Patient Service Associate, you will be the first point of contact for our patients, setting the tone for a positive and professional experience at our clinic. Your role will involve scheduling appointments, handling patient inquiries, managing billing and insurance processes, and supporting our physical therapists and healthcare team in daily operations. This position is vital in ensuring smooth, efficient clinic operations and excellent patient care.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

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Responsibilities*

• Greet patients and visitors in a warm and professional manner.

• Manage appointment scheduling, cancellations, waitlists, and rescheduling requests.

• Verify and update patient information in the electronic health records system.

• Handle patient billing, process payments, and navigate insurance claims and verifications.

• Provide patients with information on clinic services, treatment procedures, and policies.

• Maintain confidentiality of all patient records and adhere to HIPAA regulations.

• Collaborate with Physical Therapists to facilitate effective patient care.

• Address and resolve patient concerns and ensure a high level of patient satisfaction.

• Call patients to remind them of upcoming appointments and schedule patients on the waitlist.

• Monitor waiting area activity and assure a clean, organized, and safe environment.

Required Qualifications*

• High School diploma or equivalent education.

• Excellent interpersonal skills and the ability to work well within a team setting.

• Ability to respond professionally with a high degree of empathy and multiple problem-solving strategies if customers are unhappy.

• Ability and willingness to learn quickly and use new skills.

• Reliable and timely attendance is a must.

• Active listening and information technology skills.

Associate Level:

• 2 or more years of clerical experience in an outpatient setting

Assistant Level:

• 0 - 2 years of clerical experience in an outpatient setting

Desired Qualifications*

• Knowledge of Epic front desk and scheduling system.

• Knowledge of medical terminology.

• Effective verbal and written communication skills, including strong active listening skills.

• Positive and professional attitude.

• Experience working within a large, complex healthcare setting.

• Knowledge of university policies & procedures.

Work Schedule

This position is full-time (40 hours). Clinic hours are Monday through Friday 7am-5:30pm. Normal schedule will be 8am-4:30pm. Flexibility to cover hours to meet clinic needs (i.e. vacation or sick time) is desired.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

248425

Working Title

Patient Services Associate/Assistant - SIGN ON BONUS!

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM PMR OP OTPT

Posting Begin/End Date

4/30/2024 - 5/31/2024

Career Interest

Healthcare Admin & Support

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