DXC Technology Advisor Program Office Management in Any City, Kansas
Provides integrated client-facing performance management reporting. Establishes governance and related processes for small to medium sized programs of low to medium complexity. Maintains account management system processes including the training and execution of those processes. Interfaces with various employees and management levels and with clients under limited supervision.
Essential Job Functions
Creates governance metrics for small to medium sized programs of low to medium complexity. Coordinates governance meetings and ensures and validates that meetings occur.
Creates and maintains account master calendar. Drives the logistics of governance meetings and schedules meetings where appropriate.
Reviews and analyzes the use of account processes and executes the account management system processes.
Consolidates and analyzes metrics for governance, processes and account reviews. Recommends service improvements across the accounts.
Develops account customer satisfaction survey questions and communication plans. Analyzes results and recommends modifications for account improvement.
Examines client facing account level reports for accuracy. Gains approval from account program management for adjustments.
Reviews project integration processes and reporting for accuracy. Recommends changes or adjustments as appropriate.
Creates and develops training on processes, tools and reporting for clients and the company. May educate process users and stakeholders about using the processes.
Develops and communicates account standards for project management and reporting. Coordinates and prepares internal senior leadership status report production.
Assists with staffing data analysis and reporting. Tracks deliverables workflow. Assists with subcontractor coordination and oversight.
B asic Qualifications
Nine or more years of business management or related experience
Experience working with account management systems
Experience working with project control concepts
Experience working with company business practices, policies, and procedures
Experience working with various forms of financial data
Experience implementing processes
Strong analytical skills
Strong project management skills
Good leadership and organizational skills
Good interpersonal skills to interact with customers and team members
Good communication skills
Ability to work in a team environment
Ability to work in a complex environment
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities