DXC Technology Advisor Program Office Management in Any City, Kansas

Job Description:

Summary

Provides integrated client-facing performance management reporting. Establishes governance and related processes for small to medium sized programs of low to medium complexity. Maintains account management system processes including the training and execution of those processes. Interfaces with various employees and management levels and with clients under limited supervision.

Essential Job Functions

  • Creates governance metrics for small to medium sized programs of low to medium complexity. Coordinates governance meetings and ensures and validates that meetings occur.

  • Creates and maintains account master calendar. Drives the logistics of governance meetings and schedules meetings where appropriate.

  • Reviews and analyzes the use of account processes and executes the account management system processes.

  • Consolidates and analyzes metrics for governance, processes and account reviews. Recommends service improvements across the accounts.

  • Develops account customer satisfaction survey questions and communication plans. Analyzes results and recommends modifications for account improvement.

  • Examines client facing account level reports for accuracy. Gains approval from account program management for adjustments.

  • Reviews project integration processes and reporting for accuracy. Recommends changes or adjustments as appropriate.

  • Creates and develops training on processes, tools and reporting for clients and the company. May educate process users and stakeholders about using the processes.

  • Develops and communicates account standards for project management and reporting. Coordinates and prepares internal senior leadership status report production.

  • Assists with staffing data analysis and reporting. Tracks deliverables workflow. Assists with subcontractor coordination and oversight.

​B asic Qualifications

  • Bachelor's degree

  • Nine or more years of business management or related experience

  • Experience working with account management systems

  • Experience working with project control concepts

  • Experience working with company business practices, policies, and procedures

  • Experience working with various forms of financial data

  • Experience implementing processes

Other Qualifications

  • Strong analytical skills

  • Strong project management skills

  • Good leadership and organizational skills

  • Good interpersonal skills to interact with customers and team members

  • Good communication skills

  • Ability to work in a team environment

  • Ability to work in a complex environment

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities