DXC Technology Field Technical Spt Rep IV (00S31D) in Any city, Nebraska
Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
Provide software service, pre- sales, post-sales or service delivery support.
Deliver services, including customized services to large enterprise, complex or corporate accounts.
Use proactive monitoring procedures/tools to identify problem prevention opportunities.
Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
Experience with support of full range of company products in Customer base.
Knowledge and Skills:
Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
Knowledge of video surveillance cameras and basic troubleshooting.
Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
Knowledge of assigned company hardware system platforms.
Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)
Knowledge of high availability system environments.
Strong communication skills both verbal and written.
Strong Customer relationship building skills Ability to manage complex Customer problems.
Ability to perform while under high-pressure situations.
Project management, analysis, communication, scheduling, controlling, and presentation skills.
Good teamwork with peers and company personnel.
Demonstrate consistent, acceptable performance of all business fundamentals.
Knowledge of portfolio of services.
Basic knowledge of change management process and tools available.
Schedule and participate in on-site account support meetings both internal and external
Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or manager who can.
Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll surely always be on the lookout for preventative measures you can take to correct any and all technical problems before they happen.
Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we’re providing the best possible service.
A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity
Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000
Knowledge of systems architecture, database management systems, and network and systems management systems
Must be a local candidate (this position is not eligible for paid relocation)
Must be authorized to work in the U.S.
US Candidates must be at least 21 years of age
Must have a valid driver's license and driving record that satisfies NCR fleet requirements
Must pass the Company’s background check requirements, including credit check, criminal, driving record, and drug screen
Ability to perform essential functions of the job with or without a reasonable accommodation for a disability or based on religion
Essential functions of this position include prolonged travel with driving up to approximately 8 hours per day, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time
PEOPLE DESCRIBE YOU AS:
A fantastic communicator who does everything in your power to meet customers’ needs—someone who follows up to make sure you did the work right.
A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
Someone looking to tackle an intense but rewarding role. You like responsibility and are outstanding at managing everything from network faults and traffic, to configuration, security, and remote system access.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities