DXC Technology Cyber Service Representative in Any City, Washington

Job Description:

Summary

Assists in routine security administration by implementing and maintaining security procedures in accordance with established processes and programs. Guards company property to safeguard against damage by theft, fire, and other natural and/or manmade disasters.

Essential Job Functions

  • Follow documented processes and desktop procedures for processing access provisioning

  • Requests

  • Answer Access Services hotline during published hours of support 6:30am to 4:00pm Pacific Standard Time Monday through Friday

  • Respond to occasional off-hours calls 24/7 for a small sub-set of the SOW as first point of contact

  • Perform problem resolution for issues associated with processing access provisioning requests

  • Perform the SOW in compliance with Boeing’s defined Service Level Agreements

  • Answer general questions and inquiries pertaining to requesting and provisioning access

  • Coordinate with the Subject Matter Expert (SME) to ensure Access Services knowledge

  • Documents are accurate and up-to-date for the Enterprise Help Desk.

  • Complete training courses required to obtain accounts and access to perform the SOW

  • Train other Standard Analysts as required

  • Work with SME to modify account and access request forms (e.g. web forms, applications, tools) as required to support changing business rules

  • Work with SME to maintain desktop procedures to ensure they are current with business rules

  • Follow the Major Incident Management process and respond to alerts in the event of an outage impacting event or major incident

  • Provide testing support for provisioning system bug fixes, new functionality and regression testing

  • Maintenance windows may require support outside standard business hours (off

  • Support audits (corporate, SOx and ad-hoc)

Basic Qualifications

  • High school diploma or G.E.D.

  • Completion of a two year program in criminology, business administration or related field preferred

  • Two or more years of experience in security administration

Other Qualifications

  • Communication skills to communicate with security and other company personnel and to document information

  • Interpersonal skills to communicate with company staff

  • Ability to work in a team environment

  • Ability to keep sensitive and confidential material private

Work Environment

  • Office environment/Remote

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities