Customer Rep Associate II - License Services

Augusta , Maine , United States | Administrative and Office Support | Full-time

Apply by: May 17, 2024

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Job Class Code: 6598

Grade: 13

Salary: $16.80 - $22.36 (all new hires start at step 1, $16.80)

Opening: May 3, 2024

Closing: May 17, 2024

Are you looking for a rewarding career with opportunity for advancement and weekends off? Do you enjoy contributing to a team and providing excellent customer service? If you thrive on quality and contributing to the safety of the roads in Maine, we want you on our team!!

Apply Now. We offer superior benefits (highlighted below) including: 13 paid holidays, 12 sick days and 3+ weeks’ vacation to start!

We are:

The Department of the Secretary of State, Bureau of Motor Vehicles is seeking candidates for Customer Representative Associate II for the License Information Unit of Driver License Services. The License Information unit is crucial to the license and identification card issuance process. This unit manages the back end functions for all credentials issued, supports the digital licensing process as well as 13 branch offices and 21 mobile locations. The successful candidate will possess exceptional customer service skills and experience with point-of-sale transactions. Work hours are weekdays, Monday - Friday, 8:00 am - 5:00 pm.

In this role you will:

• Provide excellent customer service to the citizens of Maine by assisting with motor vehicle credentials.

• Processes letters of verification and address changes.

• Be part of a team that answers an average over 6000 telephone calls monthly from customer, branch office and mobile units.

• Resolve problem areas such as Problem Driver Pointer System issues or medical and Systematic Alien Verification Entitlement issues.

• Explain laws relating to obtaining driver licenses, and state identification cards.

• Collect fees by processing transactions using point-of-sale system.

• Post, reconcile, and/or update standard documents and financial transactions.

To be successful, you will need:

• Ability to make intermediate mathematical calculations.

• Ability to verify, code, compute and/or reconcile data on standard documents.

• Ability to read, understand, and explain various law, rules, and regulations.

• Ability to examine legal documents and determine authenticity.

• Ability to effectively resolve problems.

• Ability to determine facts, detects errors and irregularities, and take appropriate action in accordance with established procedures.

Minimum Qualifications:

Training, education, or experience in office and administrative support work that demonstrates:

• competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and

• the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

• All applicants must successfully pass a National Criminal Background check, including fingerprinting.

For more information or questions, please contact:Jennifer Wilson (Jennifer.M.Wilson@maine.gov) or call (207) 624-9012.

Why join our team?

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan – The State contributes the equivalent of XX% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

  State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

  Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.