Are you a Business Analyst with a thorough understanding of the organization, and ability to recommend solutions to improve general business process and planning? You can do that. Ready to conduct periodic quality audits across DCT team to identify performance trends and develop either group or individual audit training plans? As a Deal Capture Business Analyst atSpectrumEnterprise, you can do that.

Spectrum Enterprise (https://enterprise.spectrum.com/about.html) provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

How you can make a difference:

• Actively and consistently supports all efforts to simplify and enhance the customer experience.

• Develop, design, and deliver training courses for initial and continued education courses for subject matter which includes, enterprise-level products, systems and tools (Qvidian), DCT processes and procedures.

• Conduct periodic quality audits across DCT team to identify performance trends and develop either group or individual audit training plans.

• Ability to perform all team job responsibilities, during the year, to ensure all training materials, quality checks and processes are up to date.

• May perform other duties as assigned

What you bring to Spectrum Enterprise

Required qualifications:

• Experience:Three to Five years of Training/coaching/mentorship experience; Writing curriculum/handbook/procedures; Three to Five years of CRM platform along with process and workflow experience.

• Education:Bachelor’s degree in information technology, computer science, MIS or a related field

• Skills:Successful background facilitating all levels of learning from initial, new product/process and continuation training. Proficiency in the use of the MS office suite as well as Salesforce/Qvidian/Adobe and SharePoint. Demonstrated strength for process quality auditing and project management methods.

• Abilities:Ability to effectively explain complex tools, processes and business rules and answer complex questions from members of other departments. Collaborate with department leadership to review and assess team performance and provide input on improvement initiatives

Preferred qualifications:

• Salesforce, Qvidian, USAC/FCC funded enterprises desired

What you can enjoy every day:

Embracing diversity:A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.

Learning culture:Company support in obtaining technical certifications.

Dynamic growth:Paid training and clearly defined paths to advance within the company.

Total rewards:Comprehensive benefits that encourage a work-life balance. (https://jobs.spectrum.com/compensation-and-benefits)

Apply now, connect a friend to this opportunity orsign up for job alerts (https://jobs.spectrum.com/) .

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)