Patient Transportation Rep

Location: Puerto Rico - Field based

MMM Holdings, LLC is a company that provides Medicare Advantage and Medicaid plans in Puerto Rico. Currently, MMM Holdings, LLC operates in Puerto Rico under Elevance Health, Inc. a leading health company dedicated to improving the quality of life of communities in the United States. Through its affiliated companies, they serve more than 118 million people.

The Patient Transportation Rep is responsible for providing transportation services for members.

How You Will Make an Impact

Primary duties may include, but are not limited to:

• Drives members/patients back and forth to their health service centers.

• Contacts the affiliate to confirm the coordinated service.

• Contacts the member to report they are near the pickup location.

• Follows up on the service provided, making changes in the status of services in the platform, to ensure effective monitoring and compliance, and guarantee quality service.

• Associates in this role are expected to be able to work independently, be punctual, have attention to details, be empathetic to the situations of others and have strong communication and customer service skills.

Minimum Requirements:

• Requires Operator Authorization for Medical Care of the Bureau of Transportation and Other Public Services, Driver's License Category 4 onwards, Law 300, and the successful completion of a Cardiopulmonary Resuscitation (CPR) course.

Preferred Skills, Capabilities, and Experiences:

• 1 year of related experience is strongly preferred.

• Associate’s degree in an area related to health is preferred.

• Experience in Customer Service, preferably working with geriatric population is preferred.

• Experience handling electronic equipment is preferred.