Job Information
Amazon Support Engineer I, IN Payments, Use Cases -Tech in Bengaluru, India
Description
Want to be part of a dynamic start-up environment within Amazon and be at the forefront of enabling "Amazon Pay" outside of Amazon?
The India External Payments team is looking for passionate, experienced support engineer who can support variety of customer and merchant use cases for enabling "Amazon Pay" for third party merchants.
As an support engineer in External Payments you will help us manage, scale and solve for customer and merchant issues. The successful Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated the ability to maintain high levels of productivity with minimal supervision.
Key job responsibilities
Ensure proper documentation, notification, escalation, tracking, and follow up on the tickets.
Troubleshoot and resolve system software problems
Participate in ongoing maintenance of process improvements, ticket reconciliation and team cross-training.
Automated manual steps by writing scripts
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
Basic Qualifications
1+ years of software development, or 1+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience scripting in modern program languages
Excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
Must possess a keen attention to detail
Outstanding customer service mindset
Must be highly proactive, self-motivated and directed
Dedication to and strong aptitude for troubleshooting technical problems
Strong documentation and communication skills
Extensive software troubleshooting experience
Preferred Qualifications
Prior experience in supporting teams with operational support
Technical knowledge to read logs
Experience in Cloud Administration
Bachelor's degree/Diploma in IT, Computer Science, or a related field
Experience with multiple cloud based services and systems
Amazon
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