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DXC Technology Technical Solutions Rep I (00S30A) in Boise, Idaho

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.


  • Working from a standard protocol, utilizing a documented process to respond to customer issues.

  • Successfully resolve simple technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

  • Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues.

  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty).

  • Work is regularly reviewed by Supervisor or Team Lead.

Education and Experience Required:

  • High school education or equivalent. Up to 6 months of prior general experience, or equivalent college level Education, required.

Knowledge and Skills:

  • Articulate in standard written and verbal communication skills.

  • Demonstrated basic experience in customer facing role either remote or face to face.

  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming).

  • Demonstrated knowledge of problem solving skills.

  • Accuracy in data entry.

  • Excellent fluency in language to be supported. (English, Spanish, French,.

  • Demonstrated basic experience in a phone based remote role.

  • Familiarity with computer technology.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities