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DXC Technology Associate Field Technician (51000293) in Charlotte, North Carolina

Essential Job Functions

  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

  • Instructs customers in the operation and maintenance of systems/equipment.

  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

  • Acts as a liaison with customers on administrative and technical matters for assigned projects.

  • Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

  • High school diploma or G.E.D.

  • Four or more years of field support experience

  • Experience working with the company's hardware, software and equipment products

  • Experience working with customer technology and support requirements

Other Qualifications

  • Good interpersonal skills to work with customers and other unit personnel

  • Good analytical and problem solving skills

  • Good communication skills

  • Good time management and organizational skills

  • Ability to resolve hardware and equipment problems

  • Willingness to travel

Work Environment

  • Office environment

  • May require weekend work

  • May require shift work

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster (https://www.dol.gov/agencies/ofccp/posters) .

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (csser@dxc.com?subject=Reasonable%20Accommodation%20Request%20-%20External%20Career%20Site) . Please note: DXC will respond only to requests for accommodations due to a disability.

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