Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. The Role and Team: Mindful has been the best-in-class provider of customer experience solutions, enabling over 300 of the world's leading companies to improve their customer experience metrics, save money on customer interactions, and grow their reach to new customers. As a QA Engineer II at Mindful, you will play a pivotal role in ensuring the performance and functionality of our software applications. Collaborating closely with the software development teams, you will spearhead the creation and execution of performance testing activities, leveraging our existing framework. Additionally, you will design and implement automation tests to support our agile software development processes, contributing to our commitment to delivering high-quality software solutions. Responsibilities Participate in full testing life cycle as part of a high-performing team Perform Functional, regression, performance test execution Communication and collaboration with Offshore and onsite Reviews and validates requirements and technical specifications Develop API and integration tests. Develops and executes test plans and detailed test cases based on requirements Document results of tests and create bugs for the software development team. Collaborate with Development on product test strategies and execution Identify gaps in knowledge, tools, and process and work with your leaders to address them Supports, designs, develops, and enhances test processes and reporting for QA processes Involved in testing efforts across many varied projects and tasks under tight deadlines Working in an Agile/Scrum development process, ensuring the timely delivery of high-quality products. Utilizing strong analytical, problem-solving skills, and a desire to be excellent in everything while being able to prioritize and make trade-offs Qualifications Minimum Qualifications: Bachelor's degree in computer science, or a related field; or equivalent experience 3 years of experience on functional, performance and automation testing Proficiency in performance testing using JMeter or similar tools, including test script creation, execution, and analysis. Demonstrated experience in writing clear, concise and comprehensive test plans and test cases Experience collaborating with cross-functional teams, including development, product, support, and system engineers, to deliver business solutions effectively. Ability to develop and execute comprehensive suites of automation test plans and test cases, including maintaining and adding to an existing automation framework. Continuously evaluate test cases for inclusion in regression tests, automation for new features, and development of toolsets to augment testing Ability to work effectively in an onsite/offshore model, coordinating with team members across different geographical locations. Must be able to work within the eastern timezone; 8:00am - 5:00pm EST. Applicants must be either U.S. citizen or valid Green Card holders due to the nature of this role involv