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DXC Technology Bilingual EDI Support Desk Representative in Conway, Arkansas

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public-sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

  • Must be Bilingual: Spanish/English

  • Experience in a customer service related role with high volume of transactions.

  • Excellent communication skills are essential. Must be able to give and receive correct information, explain difficult information, and maintain a customer service attitude to all levels of users.

  • Excellent customer service skills such as developed phone skills, customer relationship management, multi-tasking etc.

  • Strong problem solving/analytical skills, detail oriented.

  • Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail.

  • Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision.

  • Strong interpersonal skills, including customer relationship skills in conjunction with the ability to work well in a team environment as well as to work independently and assume responsibility.

  • Strong organization skills and an ability to multitask to meet multiple deadlines in short time frames.

Preference given to:

  • In depth understanding of Electronic Data Interchange (EDI).

  • Knowledge of EDI testing tools such as Ramp Manager.

  • Understanding of ANSI X12 transactions including 270/271, 276, 278, 820, 835, and 837 transactions

Additional skills:

  • Proficient in Microsoft Office suite including Word, Excel, Visio and PowerPoint.

  • Advanced use of text editors; Textpad, ultraedit or another text editor.

  • Proficient in a CRM system.

  • The ability to work efficiently in a fast-paced, high-volume environment.

  • Excellent customer service skills such as developed phone skills, customer relationship management, multi-tasking etc.

  • Strong problem solving/analytical skills, detail oriented.

  • Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail.

  • Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision.

  • Strong interpersonal skills, including customer relationship skills in conjunction with the ability to work well in a team environment as well as to work independently and assume responsibility.

  • Strong organization skills and an ability to multitask to meet multiple deadlines in short time frames.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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