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The KYC Due Diligence Manager is responsible for supervising the day-to-day operation of the Customer Due Diligence Team. This position maintains authority over the identification and initial risk scoring of both new and existing customers of the bank with oversight of the bank back-office support staff assisting front lines in areas of CIP, CDD, and other KYC customer risk considerations. The manager continuously tracks performance and risk indicators to enhance the CDD program and reports related metrics to senior management. This position partners with the AML Policy & Governance Unit in developing solutions to update the CDD program to achieve optimal effectiveness and efficiency of the process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintains continuous awareness of policy updates resulting from changing regulatory requirements and updates related due diligence procedures used by the CDD staff. This duty is performed daily, about 20% of the time.

2. Serves as the primary point of contact within BSA, and with external Lines of Business, in support of due diligence requirements for identifying prohibited and/or risky customers, enterprise-wide, including the procurement of related forms and questionnaires. This duty is performed daily, about 20% of the time.

3. Develops and maintains quality control plans/work papers to evaluate adherence to operating procedures in use by CDD staff. This duty is performed as needed, about 5% of the time.

4. Coordinates with the BSA Quality Assurance Manager to ensure changes remain in alignment with current policy and risk mitigation standards. This duty is performed as needed, about 5% of the time.

5. Advises senior management with respect to Risk Assessment and Policy updates based on the status of customer due diligence projects, especially those related to customer record updates and/or collaborations with other Lines of Business. This duty is performed quarterly, about 15% of the time.

6. Functions as the escalation point for complex due diligence customer on boarding, as well as any sensitive scenarios that require handling by KYC management, as required by the Director of BSA/AML Operations. This duty is performed daily, about 20% of the time.

7. Supports the collection and organization of documentation associated with audit or examination requests and serves as an advising contact during such events. This duty is performed as needed, about 5% of the time.

8. Ensures appropriate action is taken upon recommendations/ findings issued to the CDD Team by the BSA Quality Assurance Group, internal audits, and examinations. This duty is performed as needed, about 10% of the time.

9. Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.

10. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.

11. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 7 years related experience and/or training, and 3 years related management experience, or equivalent combination of education and experience.

CRITICAL THINKING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and oncrete variables.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Certified Anti-Money Laundering Specialist (CAMS)

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Certified Global Sanctions Specialist Certification (CGSS)

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organization\'s policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises a moderate size group (8-15) of employees, but possibly smaller if difficult, semi-technical work, requiring considerable direction and assistance, is involved. Plans, directs and coordinates work, makes decisions, and performs personally the more difficult aspects of the same broad assignment.

ADDITIONAL INFORMATION

-Three (3) years of qualifying management experience must have included supervisory oversight of a CDD/EDD/Customer AML Risk-related group within a financial institution, including workflow management, training, and regulatory reporting related to suspicious activity.

-Seven (7) years of qualifying experience and/or training must have included practical application functions