DXC Technology Supervisor, CSC NonTech I in Conway, Arkansas
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. Non-technical teams provide support to internal and external customers and resellers via incoming customer contacts to the company Customer Solutions Center through telephony or e-support methods.
Supervise a team primarily comprised of non-exempt employees or contingent workforce with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, and cost management
Directs daily work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.
Services are provided on standard, specialized or complex systems.
Role is primarily tactical in nature.
Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met.
Resolve/monitor routine customer escalations, as appropriate.
Education and Experience Required:
- Typically requires Bachelor's degree or equivalent experience, 2-4 years related experience and project or team management experience.
Knowledge and Skills:
People management responsibility
Demonstrate a broad knowledge of corporate organization and policies.
Demonstrate business, technical and functional knowledge at an expert level.
Demonstrate intermediate skills in project management, communication, analysis and presentation.
Demonstrate management capability.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities