Description

• Position: Customer Claims and Office Administration Support (6 weeks CONTRACT ROLE ONLY)

• Location: Greengate#210 B92B Covington Louisiana 70433

• Type: 100% ONSITE

• Hourly Pay Range: $20-21/Hourly

• Experience: REQUIRED face to face customer service experience, office administration, and HSD or GED or equivalent

JOB DESCRIPTION:

Performs routine but varied clerical duties in accordance with standard procedures under direct supervision. Duties and tasks are standardized. Resolves routine questions and problems and refers more complex issues to higher levels.

ESSENTIAL DUTIES RESPONSIBILITIES:

The essential duties and responsibilities listed below are representative of those required on the job. Incumbents may perform other duties and responsibilities as assigned. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

• Interacts by phone and mail with multiple internal and external contacts such as customers vendors medical providers attorneys plaintiff and defendant law enforcement agencies etc.

• Screens and directs telephone calls

• Maintains and updates office supplies

• Operates and maintains office equipment such as fax printing and copying machines

• Coordinates office shredding with Progressive vendor.

• Conducts document maintenance - creates retrieves and delivers files and copies documents.

• May compose routine correspondence.

• Receives and directs visitors and may resolve routine inquiries.

• Opens sorts and distributes mail including USPS Fedex and other delivery companies.

• Other various support duties may set up meetings may coordinate record retention etc.

• May be asked to other duties as needed not represented on this list including additional searches researching and reporting as requested by leadership

• Occasional travel

Day-to-day responsibilities:

• Liaison between customer and Progressive filer

• Total loss of paperwork titles

• Give payment checks to customers

• Order Police reports

• Draft letters to be sent out to the customers

• Send and accept Fed Ex

• Call claim carriers - verify insurance to make sure the policy is active

• Order supplies in the office

• Scan total loss paperwork into files

• Maintain Office Needs- order supplies coffee, etc.

Who is this worker's main interaction going to be with?

• The customer

• The Progressive team mostly online

• Leaders will be in the office

  Requirements

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Typical office environment requiring the use of typical office equipment e.g. computers phones etc.. Computer keyboarding computer monitor and mouse use including reaching forward grasping finger and wrist manipulation and neck bending and turning near vision is necessary for computer monitor use. If working in an Emerging Workspace or similar working arrangement lifting of laptop equipment files and/or personal belongings weighing 10 lbs. or less is required.

• May require long periods of sitting

• May require prolonged repetitive use of the upper extremities

• May require lifting less than 50 lbs

EDUCATION AND/OR EXPERIENCE:

• High School diploma or GED equivalent

KNOWLEDGE SKILLS/ABILITIES:

• Working knowledge of office equipment.

• Customer service and follow-up skills.

Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .