Job Information
CBRE Workplace Operations Coordinator in Dublin, Ireland
Workplace Operations Coordinator
Job ID
165727
Posted
01-May-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service, Facilities Management
Location(s)
Dublin - Dublin - Ireland
About the Role
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
Duties
Reception
- Support Experience Coordinator or Experience Manager with oversight of Front Office Coordinators and assume FOH (reception) responsibilities as and if needed.
Customer Support
Respond to ad hoc Slack notifications from employees about Workplace or site-specific questions. Redirect them to appropriate resources or channels as necessary.
Act as a point of contact for Stripes seeking help navigating all aspects of their workplace; both in-person and by email/Slack
Ensure prompt and positive responses aligned with Company expectations of customer support and protocol to office incidents and requests
Event Coordination
Update Site Specific event tracker with event information from JIRA. Review with Experience Coordinator or Experience Manager Weekly.
Send weekly event email updates
Pre-Event Support: Support Experience Coordinator or Experience Manager with execution of event including support with booking rooms, sharing self-serve resources, answering questions from Event DRI
Support with event & office decorations, as needed
Day of event logistics: Support Experience Coordinator or Experience Manager with day of coordination including being present onsite, developing and setting up signage, vendor coordination, check-in logistics, event food and beverage set up, room setup
Post Event logistics: Support Experience Coordinator or Experience Manager with Event wrap up coordination including ensuring rooms are reset
Maintain WP specific fun cabinet for greeting cards decor
Onsite Management
Update Site Specific onsite tracker with information from JIRA. Review with Experience Coordinator or Experience Manager Weekly.
Pre-Onsite Support: Coordinate with DRI on room availability, attendee list, sharing self-serve resources, moving furniture, working with external vendors on snacks/food ordering, creating and distributing signage, send "before you go" emails, supporting front desk team with guest management
Post Onsite Support: Furniture and room resets, Send close out emails to teams
Projects
Coordinate move logistics
Assist with onsite vendor support and coordination as required
Office Management
Floor walks (Daily & Weekly). Document audit information for Experience Coordinator or Experience Manager and ensure issues are raised with vendors.
Support issue with vendors as assigned and follow-up on progress and ensure that issue is resolved within expected SLA
Support Experience manager in ensuring thatregular maintenance is being performed by vendors and tracked on maintenance calendar
Furniture resets (Daily)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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