JOB REQUIREMENTS: TheIT Analyst / Helpdesk Specialistwill use advanced technical troubleshooting skills to aid in the operational support of Opportunities Inc technologies. He / She is expected to provide world class customer service to all Opportunities, Inc. divisions, employees, customers and stakeholders. Support will involve working with staff to resolve system workflow issues, access issues, plant operations, and assist with any training questions. TheIT Analyst / Helpdesk Specialistrole will be tasked with completing account provisioningtermination requests. IT incidents and requests will be tracked using a Helpdesk incident management system that will require active ownership of the tickets and closure within target SLA resolution times. This job has no supervisory responsibilities. Responsibilities: Setup users for network access, VoIP, and licensing for o365 Microsoft Office Suite Configure and deploy company-issued desktops, laptops, printers, and other computer equipment Set up/break down computer equipment for employee arrivals/changes/departures and office moves * Configure approved mobile devices for connection to company systems * Delivers on Helpdesk Service Levels to meet or exceed requirements of internal and external customers of Company systems and infrastructure. Works to deliver exemplary service and follow through. * Takes ownership of all Company support tickets and work with internal and external support to ensure issues continue to progress to timely resolution. Respond to, troubleshoot and resolve reported computer issues in person and remotely Rotating on call response / support between 2nd shift and 3rd shift Perform routine maintenance and repairs on computer equipment Track and maintain inventory of computer equipment and supplies Document processes and procedures for the desktop/technical support group Set up and operate audio/visual equipment for company meetings and other events Assist end users with professional presentations and provide audio/visual technical support Maintain and troubleshoot audio/visual hardware and software and report any functionality issues Assist System Administrator/Manager/Director to rack network servers and UPS components as needed Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum of two (2) years of experience in a technology support role Minimum of one (1) year with Helpdesk ticketing software Minimum of one (1) year with o365 software - MS Office suite Minimum of one (1) year with VoIP or PBX system Minimum of one (1) year with Antivirus / Endpoint Deployment and Patch Minimum of one (1) year with VMWare - hypervisor and or... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0898BEC142704386 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.