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DXC Technology Assistant Technician in Fort Worth, Texas

Job Description:


Provides level 2 technical support to end users for personal computers, system communications (LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).

Essential Job Functions

  • Interfaces with end users to resolve basic problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established, routine procedures and scripts. Resolves problems by following basic scripts.

  • Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes and as specifically directed.

  • Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.

Basic Qualifications

  • High school diploma or G.E.D.

  • One or more years of technical training in computer field preferred

  • Zero or more years of technical support experience

  • Experience working with company products and operating systems

  • Experience working with solving computer-related technical problems

  • Experience working with the company escalation policy

Other Qualifications

  • Basic interpersonal skills to interact with clients and team members

  • Basic communication skills

  • Basic organization skills to balance and prioritize work

  • Basic analytical and problem solving skills

Work Environment

  • Client or office environment

  • May require shift or weekend work

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities