DXC Technology Assistant Technician in Fort Worth, Texas
Provides level 2 technical support to end users for personal computers, system communications (LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).
Essential Job Functions
Interfaces with end users to resolve basic problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established, routine procedures and scripts. Resolves problems by following basic scripts.
Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes and as specifically directed.
Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
High school diploma or G.E.D.
One or more years of technical training in computer field preferred
Zero or more years of technical support experience
Experience working with company products and operating systems
Experience working with solving computer-related technical problems
Experience working with the company escalation policy
Basic interpersonal skills to interact with clients and team members
Basic communication skills
Basic organization skills to balance and prioritize work
Basic analytical and problem solving skills
Client or office environment
May require shift or weekend work
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities