Position: Practice Lead - Technology Deployment Services Location: Remote Job Id: 1138

of Openings: 1

As the Practice Lead of Infrastructure Deployment Services, you will be responsible for leading an organization of service professionals and ensuring profitable and sustained high-quality delivery of services to clients. In this role, you will have ultimate responsibility for the overall success of the practice through profitability, people growth, and the team's ability to deliver high-quality outcomes for our clients. You will be accountable for operational/financial metrics and overall business results of the practice and responsible for maintaining strategic direction, profitable growth of the practice, quality of consulting delivery, employee satisfaction, and client satisfaction. The Practice Lead is also responsible for leadership, oversight, and development of the acumen and expertise of the team within their particular domain.

Thinking ahead, seeing beyond, and building together

OST helps organizations realize their digital strategy initiatives and orient their focus on their consumer needs. We align stakeholders around a unified vision, crafted with data and real-world insights. Then, we roll up our sleeves to accelerate their growth through technology and innovation. 

OST has offices in Michigan, Minnesota, and Detroit with teammates sitting across the nation. Our customers include organizations ranging from startups to global Fortune 500 companies. With an employee-first culture driving our success for 25 years, OST has been recognized for excellence, including in Inc. Magazine's 5,000's Fastest Growing Private Companies, in CRN's Tech Elite 250, and as a National Best and Brightest Company to Work For.

What you'll accomplish:

People First and Leadership Build a culture that is consistent and aligned with OST's core values. Achieve this through modeling and teaching what we believe makes us unique and the best place to work. Create success through empowerment and accountability by modeling, coaching, and caring. Define team and individual objectives and outcomes. Enable success through collaboration with other practices and teams, helping our teams adapt and learn. Attract and retain great talent. Know each individual's capabilities and aspirations. Responsible for the growth of the team's competencies, knowledge, and skills of the craft. Demonstrate aptitude and deep understanding of the practice's domain. Define and execute improvement plans to continually improve skills and quality of outcomes in your area based on continuous learning, feedback, and industry standards. Customer Focus Collaborate in sales activities leveraging prior experience and expertise. Create a customer centric culture that drives digital transformation and ensures customer satisfaction by, reviewing and acting on voice of customer feedback and driving systemic improvements to customer experience. Alleviate customer blockers as a point of escalation by collaborating as necessary to manage customer escalations and resolve issues. Support the development of business relationships through presales and account planning conversations.  Accountable for establishing, evolving, and upholding quality standards, and ensuring delivery of a consistent level of design excellence across engagements. 

Strategy Develop and execute a practice plan to achieve your goals by supporting the team, collaborating with internal partners, and driving culture. Establish and articulate a vision for the team that supports higher-level strategies through the practice and excites and inspires practice members. Serves as a proven thought leader on the direction of the consulting offerings portfolio, leveraging insights, internal team members, and across organizational boundaries; consistently informed by industry imperatives from