DXC Technology Customer Service Representative in Hamilton, New Jersey
Responsible for answering all calls from providers regarding eligibility and benefits in a call center setting, and to satisfactorily resolve calls within expected response time standards. May also answer and resolve calls from members.
o Handles heavy inbound call volume.
o Responds to incoming calls mainly from providers, and on occasion from members, as required to meet departmental goals.
o Explains benefits, eligibility, provider status, state Medicaid guidelines, and any other necessary information to providers, in a clear and precise manner.
o Records calls accurately in call tracking system.
o Maintains specific quality and quantity standards.
o Maintains accurate paper files of work.
o Ability to work as a team player
o Excellent organizational, and verbal and written communication skills
o Basic knowledge of Microsoft Office
o Ability to abide by DXC policies
o Ability to maintain attendance to support required quality and quantity of work
o Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
o Ability to establish and maintain positive and effective work relationships with coworkers, clients, members,
providers and customers
o Ability to multi task in a high paced environment and retain information
Education and Experience required
Minimum of 1-2 years customer service related experience
High School degree or equivalent required. Bachelor’s degree a plus
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities