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DXC Technology Customer Service Representative in Hamilton, New Jersey

Job Description:

Responsible for answering all calls from providers regarding eligibility and benefits in a call center setting, and to satisfactorily resolve calls within expected response time standards. May also answer and resolve calls from members.

Essential Functions

o Handles heavy inbound call volume.

o Responds to incoming calls mainly from providers, and on occasion from members, as required to meet departmental goals.

o Explains benefits, eligibility, provider status, state Medicaid guidelines, and any other necessary information to providers, in a clear and precise manner.

o Records calls accurately in call tracking system.

o Maintains specific quality and quantity standards.

o Maintains accurate paper files of work.

Knowledge/Skills/Abilities

o Ability to work as a team player

o Excellent organizational, and verbal and written communication skills

o Basic knowledge of Microsoft Office

o Ability to abide by DXC policies

o Ability to maintain attendance to support required quality and quantity of work

o Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

o Ability to establish and maintain positive and effective work relationships with coworkers, clients, members,

providers and customers

o Ability to multi task in a high paced environment and retain information

Education and Experience required

Minimum of 1-2 years customer service related experience

High School degree or equivalent required. Bachelor’s degree a plus

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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