TEKsystems is actively looking to hire 2 Service Desk analysts in Hartland WI!

Description:

Essential Responsibilities

-Provides technical support and guidance to resolve users’ computer hardware and software problems.

-Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

-Applies knowledge of computer software and hardware to assist users in resolving problems.

-Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.

-Coordinates service or replacement of defective products from vendors and manufacturers.

-Maintains knowledge of technical innovations, trends, and best practices.

-Drafts or revises user training manuals and procedures.

-Maintains logs of support services provided in the ticketing system or other appropriate database.

-Develops training materials and/or provides onsite training as requested.

-Interviews users to collect information about problems and leads users through diagnostic procedures to determine source of error.

-Determines whether the problem is caused by hardware such as modem, printer, cables, or telephone.

-Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

-Logs and tracks calls and maintains history records and related problem documentation.

Additional Skills & Qualifications:

-High School Diploma or equivalent required

-Minimum 1 years experience troubleshooting application software (accounting, distribution, retail) in a customer service environment

-Strong verbal and written communication skills.

-Strong interpersonal and customer service skills.

-Strong analytical and problem-solving skills.

-Proficient with Google and Microsoft Office Suite or related software.

-Thorough understanding of technology commonly used by clients and employees.

-Ability to explain technical problems to nontechnical employees.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.