Job Information
Kurz Transfer Products Field Service Tech (Field Service Technician) in Huntersville, North Carolina
Key Tasks and Responsibilities
- Provide service and installation of DES Equipment.
- Provide service and support and manage the Application Center.
- Assist customer and other KTP Customer service personnel with spare part identification, ordering and shipment when necessary.
- Provide operator training and assist with process improvement.
- Rebuild and refurbish all applicable equipment.
- Provide immediate response to machine problems, complaints and emergency situations.
- Maintain safe work environment in the office, manufacturing environment, while travelling and at customer locations.
- Able to Troubleshoot various items with various techniques.
- Ensure that Kurz meets and exceeds customer expectations.
- Run customer samples as required.
Skills and Abilities
- Possesses extensive troubleshooting expertise, adept at applying various techniques to different items.
- Knowledge of Electrical schematics, Wiring Diagrams and Pneumatic drawings
- Knowledge of Automation Controls (PLC, Servo drives, Frequency controllers)
- Knowledge of control circuits. (sensors, E stop circuits, Relays, contactors and safety controllers)
- Basic mechanical skills
- High level of personal initiative while maintaining a team-based approach
- High level of interpersonal skills
- Strong analytical, technical and mechanical capabilities
- Ability to exhibit a professional demeanor at all times
- Strong Written and Verbal communication skills
Experience and Education
- Must be 21 or older with some technical or mechanical experience
- Computer literacy, including MS Office (MS Word, Excel, PowerPoint)
- Technical or Associates Degree or higher, or equivalent industry experience
- Extensive experience in diverse application technologies
- Experience servicing Converting machines and /or Web type machines