Description

Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Sr Program Manager who will be responsible for strategic solutions to improve customer experience and optimize resource through innovative ideas.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.

We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them?

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. The ideal candidate is expected to operate with significant autonomy and discretion, influences internal & external teams. The candidate will possess leadership experience in the process improvement and projects management skills to lead a high performing team across the globe as manager of managers. The individual must be capable to support and own proactive strategic initiatives to address customer facing challenges and drive high stake initiatives across TSE. In this role you will experience a wide range of problem solving situations.

Key job responsibilities

You must be able to:

• Develop and execute on strategy initiatives for large, complex engagement and support programs, including project management.

• Lead advanced analysis to drive insights that ensure that the experiences we create will best support program success and scale

• Demonstrate leadership ability to influence and drive major changes for good in a large scale environment

• Host project review meetings with site Sr. Leadership and highlight roadblocks/ changes in the plan along with impact on operations/finance.

• Identify and track success metrics to improve and impact business outcomes

• Build working relationships across global stakeholder groups, such as HR, business leaders, Ops Leaders and Program teams

• Support the development of team-wide standards for planning and executing on projects.

• Continuously improves team processes and routines.

• Understand and communicate the department’s vision to stakeholders/sponsors.

• Set clear expectations and builds robust launch plans for the program.

• Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals

• Set objectives for the program and enable achievement Ops Transformation goals.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience

• 5+ years of program or project management experience

• 5+ years of delivering cross functional projects experience

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field