Description:

Honda is simultaneously hiring for multiple departments. Candidate will be interviewing for both roles.

Customer Care Representative

• Monday – Friday

• 8 AM – 5 PM with one Saturday a month (8 AM – 12 PM)

• Answering incoming calls throughout the day from Honda/Acura customers who need assistance with their account, payment, information, title request, payment options, logging into website etc.

Customer Accounts Representative

• Monday – Friday

• 8 AM – 5 PM with two late nights a week (11 AM – 8 PM, late nights are never on Friday) with every other Saturdays (8 AM – 12 PM)

• One week of the month will all be 7a-4p, with Saturday 7a-12p for that week only.

• This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due).

• This is more of a customer service role, because often times you’re talking to people who need help adding a credit card, changing their expired payment method, don’t have auto-pay turned on, forgot their password to log in and pay, etc. Any “heavy” collections activity goes to another department.

Other Information:

• 6-month contract to hire

• On-site in Irving

• Looking for career minded individuals

• Will be cross-trained and moved between departments every few months or so

• Honda is merging a lot of their business to Irving this year; they are looking for sharp candidates that can be promoted to leadership positions eventually

• NOT looking for candidates who just wants to be in a call center forever

Work Environment:

• Office low cubicle environment

• Corporate business professional

• Business Casual Dress Attire

Additional Skills & Qualifications:

• Problem solving skills, attention to detail

• Must have excellent Communication Skills

• Experience with customer service and problem resolution

• Bachelor's degree required

Additional Skills & Qualifications:

• Problem solving skills, attention to detail

• Must have excellent Communication Skills

• Experience with customer service and problem resolution

• Bachelor's degree required/highly preferred

Best: Bachelor's OR Associates with great experience/tenure.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.