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Job Information

DXC Technology Professional Delivery Coordinator Change and Problem Management in Isabela, Puerto Rico

Job Description:

Summary

Coordinates delivery of company products and services according to agreed upon business solution goals and objectives. Maintains records of routine expenditures to ensure budgetary compliance.

Essential Job Functions

  • Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.

  • Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.

  • Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.

  • Maintains records of expenditures to ensure compliance with approved budgets.

  • Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.

  • Assists in identifying service improvements to increase customer satisfaction.

  • Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience

  • Bachelor's degree in business administration, engineering, information systems or related field preferred

  • Three or more years of support services or project or program experience

  • Experience working with the technology industry

  • Experience working with company products and operating systems

Other Qualifications

  • Project management skills

  • Analytical and problem solving skills

  • Basic accounting skills

  • Interpersonal skills to interact with customers and team members

  • Organization and time management skills

  • Communication skills

  • Ability to work in a team environment

  • Willingness to travel

Work Environment

  • Office environment

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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