Mountain Commerce Bank

Deposit Operations / Electronic Banking Specialist

Johnson City, TN 37615

Mountain Commerce Bank is an Equal Opportunity Employer.

The goal of Mountain Commerce Bank (MCB) is to hire individuals with strong ethics, great experience, and positive, professional energy. Every Team Member is an important part of our foundation, and we understand that those people create success for our company, our shareholders, and our clients. To attain that success, MCB seeks to provide Responsive Relationship Banking – banking that provides clients with the familiarity, flexibility, and energetic hometown customer service you expect from a community bank, backed by the latest technology and wide offering of financial products and services that you find in a big bank. Our best resource for growing our market and meeting our high expectations for service is our people. People create the relationships that build trust, understanding, and excellence.

General Function :

Assist with the resolution support issues related to cash, trade, and security e-Banking, as well as product support, to achieve client satisfaction in the resolution of Electronic Banking and Treasury Management issues. Administer bank products related to Electronic Banking functions,such as ATM/debit cards, online banking, online account opening, wire transfers, money orders, telephone banking, official checks, loan disbursement checks, savings, savings bonds, prepaid cards, etc.

Essential Functions:

Electronic Banking

1. Assist with the administration of all Electronic Banking functions and corresponding systems, such as ATM/debit cards, online banking, online account opening, telephone banking, credit cards, wire transfers, prepaid cards, money orders, official checks, loan disbursement checks, savings, savings bonds, etc.

2. Assist customers and Team Members with all aspects of electronic banking, including operation and problem resolution.

3. Pull electronic banking reports and/or accounts regularly, as required (daily, weekly, monthly, etc.); monitor reports and notify management of exceptions and irregularities as appropriate.

4. Bring to the attention of management any exceptions and abnormalities associated with the Bank’s electronic banking functions as necessary, including wire transfers, money orders, online banking, online account opening, ATM/debit cards, credit card program, official checks, loan disbursement checks, savings, bonds, prepaid cards, etc.

5. Assist customers with access, passwords, unlocking and resetting accounts, and with other issues related to electronic banking.

6. Monitor and review return mail and coordinate with account officers for customer address verification. Research issues and assist in resolution.

7. Scan/verify documents, signature cards, and other appropriate information into imaging system.

8. Report any suspicious activity to management. Work with the Compliance Department regarding potential fraudulent issues.

Bank Products and Accounts

1. Assist with opening new accounts and setting up appropriate access.

2. Assist in the administration of Bank credit card program; help monitor card opening process and payment processing.

3. Receive and verify outgoing wires from branch locations. Notify branch employees for help acquiring missing information and errors on wire forms; document all wires correctly and post or return rejects as needed.

4. Verify, maintain, and update branch wire limits and customer-initiated wires.

5. Balance, monitor, research, and facilitate official checks and money orders; place stop payments and voids as needed.

6. Assist in the maintenance of ATM/debit cards and credit cards; research and verify transactions.

Compliance

1. Diligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.

2. Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, etc. Follow these at all times.

3. Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues.

4. Address and report suspected violations of policy, procedure, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and guidelines, as outlined in the Code of Conduct. Reported information will be kept confidential.

5. Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.

Other

1. All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.

2. Assist other managers or Team Members as needed.

3. Management or Bank policy may revise, delete, or add responsibility as necessary.

Activity

1. Ability to operate office equipment, telephones, and computers

2. Ability to communicate fluently in English, in person, in writing, and on the computer

3. Ability to hear, speak, and understand verbal communication

4. Ability to read, write, count, and perform basic math functions

5. Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)

6. Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.

7. Ability to lift up to 15 pounds, grasp, reach, and pull

8. Ability to think, remember, learn new information, and apply cognitive data to job functions

9. Ability to assess and concentrate on mental and physical job tasks to see them to completion

Qualification Requirements :

• High school diploma

• 1-2 years of banking experience

• Excellent interpersonal, organizational, written, and verbal communication skills

• Computer proficiency in MS Windows, Word, Excel, e-mail

Preferred Qualifications :

• Associate’s degree

• Experience in electronic banking or IT with an emphasis on banking systems

• Extensive experience in all areas of deposit banking

Equal Opportunity Employer, including disabled and veterans.