Description

As the Settlement Implementation Manager I , you will ensure that all treasury services are delivered with high quality and meet corporate treasury needs.

Job requirements

Establishes partnerships with internal lines of business. Performs strategic planning for Sponsorship Settlement. Oversees treasury services to ensure all regulatory requirements are met. Manages financial transaction risks and advises on how to prevent institutional risks.

Skills

Operational Excellence-Intermediate

Description: Ensures an organization stays competitive by executing the business strategy consistently and reliably. Focuses on lowering operational risks, running costs, and increasing revenues.

Skill Level Description: Uses the methodology adopted by the organization, to suggest improvements to one's business area. Identifies areas/proposes solutions where the organization can save costs. Under guidance, proposes opportunities to reduce operational risks.

Operational Risk-Intermediate

Description: Identifies potential operational inefficiencies (e.g., people, processes, or systems) that could result in a financial or reputational loss and puts strategies in place to minimize these risks.

Skill Level Description: Assists with implementing measures to manage operational risks in own business area. Makes suggestions where operational risk processes can be improved. Determines how operational risk strategies can be applied to a business situation.

Credit Monitoring-Intermediate

Description: Monitors changes in large client’s bank balances. Flags these changes for further investigation.

Skill Level Description: Follows established processes in monitoring changes in client deposit behavior. Utilizes excel skills to analyze changes.

Skill Level Description: Participates in selling and trading transactions while under supervision. Assists team members with researching and analyzing data to determine market trends. Demonstrates some experience in developing a trading strategy.

Customer Service-Intermediate

Description: Listens and records customers' queries or demands while being courteous and attentive. Addresses customers' comments, questions, concerns, and objections with clear, direct, accurate, and timely responses.

Skill Level Description: Follows established processes in responding to customer queries or complaints. Explains how to coordinate with various departments to respond to customer queries or complaints effectively. Uses product/service knowledge to create or enhance valuable advice to customers.

Capabilities

Building Relationships-Intermediate

Description: Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success.

Capability Level Description: Assists Team Members in building and maintaining valuable relationships within and outside of the organization. Offers suggestions on how relationship building can be applied within their business area. Observes situations where individuals engage with teams and provide constructive feedback.

Persistence and Tenacity-Intermediate

Description: Sets specific goals and works hard to achieve these goals. Continues to try if not successful the first time and endeavors to overcome all adversities in the attainment of goals.

Capability Level Description: Assists in preparing and setting goals for the business area with other Team Members. Determines how to motivate others to enhance their resilience. Uses reframing techniques, with the guidance of their Leader, within own business area.

Industry Insight-Intermediate

Description: Awareness of current trends, research, regulatory policies, and the latest news within an industry. Understands and keeps up to date on local, national, and international policies, and trends that affect the organization. Applies that knowledge to their line of work.

Capability Level Description: Demonstrates an understanding of how relevant industry developments and news align with the organization. Keeps up-to-date with emerging trends in the industry. Scans industry environment for best practices, applying judgment to support the enhancement of currently used methods, frameworks, etc. in the organization.

Motivating Others-Intermediate

Description: Encourages and promotes peak performance in others. Creates an environment that enables success. Drives organizational energy and passion.

Capability Level Description: Promotes enthusiasm for one's own, and other's work. Plans, with guidance, environmental conditions to encourage others to succeed. Exudes energy in carrying out tasks to motivate others to do the same.

Customer-Centricity-Intermediate

Description: Establishes effective relationships with internal or external customers to understand their needs. Displays a customer service orientation when interacting with others. Is patient, calm, and tolerant in difficult situations.

Capability Level Description: Gains customer trust through establishing good relationships with internal and external customers. Seeks to understand the customer in all interactions. Identifies ideas and solutions to continuously improve the customer experience.

Valuing Diversity, Equity & Inclusion (DEI)-Intermediate

Description: Accepts and respects the individual differences of people. Displays an understanding of the uniqueness of all people and understands diverse cultures, values, opinions, generational differences, and belief systems. Has a mindset that all people have value and that all human differences must not be either bad or good.

Capability Level Description: Embraces and promotes diversity, equity & inclusion (DEI) in own business area. Discusses the impact of valuing DEI on business success. Under guidance, initiates DEI practices, such as hiring from diverse groups.

Curiosity-Intermediate

Description: Demonstrates curiosity and passion for making sense of the world around us. Develops a sophisticated way of thinking over time. Challenges their own perspectives constantly.

Capability Level Description: Reflects on own performance and delivery and finds ways to continuously improve. Researches and asks critical questions to gain clarity when faced with new tasks or projects. Determines how a curious mindset can be applied to a situation.

Financially Savvy-Intermediate

Description: Understands financial forecasting, cost management, analysis, and reporting for a specific business unit or function.

Capability Level Description: Demonstrations good financial savvy through proper planning. Uses financially savvy practices in own business area.

Analytical Reasoning-Intermediate

Description: Uses logic and math to figure out problems by breaking down the information into manageable components, in a step-by-step approach. Examines data to understand issues, assesses consequences of different courses of action, and proposes solutions.

Capability Level Description: Uses data gathering skills to assess root causes and effects. Determines how information can be used in breaking down complex problems into manageable sizes. Assists in prioritizing issues that require complex problem-solving.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth