call center representative.

• lakeland , florida

• posted april 18, 2024

job details

summary

• $15.49 - $15.50 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4517266

job details

Do you love helping people and making a difference in their every day life? Would you like to play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals? Then I would love to speak with you!

salary: $15.49 - $15.5 per hour

shift: First

work hours: 11:30 AM - 8 PM

education: High School

Responsibilities

The Patient Support Representative is responsible for providing support to patients and healthcare providers through the following various duties: Schedules are M-F 11am to 8pm. All positions report on site daily.

• High Volume Inbound Call Center Experience a Must Have!

• Inbound and outbound phone calls, emails, and other requests

• Meet or exceed service level goals.

• Capture information, update systems, and investigate and resolve issues that arise during interactions with patients and healthcare providers.

• Must be flexible, organized, and adaptable to changing program rules and regulations.

• Provide availability and shipping information.

• Respond to program inquiries, report adverse events, and execute day-to-day operations.

Maintaining patient confidentiality is crucial in this role. A high school diploma or equivalent is required for this position.

Please here or email your updated resume to lisa.thill@randstadusa.com.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Patient Support

• Call Center Support

• Health Insurance Policies

• Compliance Requirements

• Follow-up

• Active Listening

• Telephone Etiquette

• Empathy

• Adapting to Change

• Basic Computer Skills

• Interpersonal Sensitivity

• Typing Skills

• Customer support

• Customer Relations

• CUSTOMER ORDERS/SALES

• Customer Relationship Management

• Basic Software Skills

• Customer Service

• Healthcare

Qualifications

• Years of experience: 1 year

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

LT

lisa thill

• lisa.thill@randstadusa.com