This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6491751 Description:

General Summary

The Executive Guest Service Ambassadors main responsibility is to assist VIP Hosted Red and Green tier level guests with reservations, VIP guest check ins and check outs and/or answering questions and/or directing our guests to their Executive Casino Host.

Essential Duties and Responsibilities

Check in, check out of VIP guests.

Prepare key packets for guest arrivals.

Book reservations, run reports for check ins, check outs and casino count reports. Create keys for VIP amenities to be delivered. Create all reports associated with items listed.

Ordering Executive Guest Service area food items from the Chef weekly.

Order drink products, cups, napkins etc., using the Stratton Warren program.

Maintain inventory of items on a weekly basis.

Replenish products by transferring from the storage area to Executive Guest Services.

Create new player cards for VIP guests checking into Executive Guest Services area or print duplicate player cards for guests requesting additional cards.

Review upcoming reservations for group codes and amount of ticket accuracy.

Knowledge of company and departmental policies and procedures in order to provide consistent and accurate information to guests and other employees/departments.

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations

Assist Executive Casino Hosts, Director of Player Development, and/or the Vice President of Marketing and Player Development when needed.

Perform any other duties as assigned by management.

Provide outstanding guest service to all internal and external guests