Job Information
Vivint Sr. Director, Field Support in Lehi, Utah
Job Description
Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com (https://urldefense.com/v3/__http:/www.vivint.com__;!!BJC6uDBu-zY!NC1I2-GrhnIfpMmknOyEsrTNlK1jc4_6nNZM-nqSUzWJf_uAxK7opz5sf8nU7187pUMbDNykdv7gh7l4WJ1H3HsnFbE$) . Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
The Role:
The Sr. Director of Field Support is responsible for the Scheduling, and Support teams in accomplishing the strategic and operational plans for the Field Operations organization. This will involve directing other people leaders in ensuring operational alignment, realization of KPI’s/targets, team development, and ensuring successful support of the field leadership and frontline workforce. The overarching responsibility is to optimize productivity within the Field Operations organization by continuously improving utilization through quality and efficient scheduling practices while also improving efficiency of service visits. Additionally, this position will lead key strategic initiatives to improve results and drive innovation in Field Operations. This role will interact with leaders across business functions to identify, structure, analyze, track, and deliver strategic projects touching multiple functions. In addition, this role will provide periodic analytics and project support directly to the COO and will provide significant opportunity for interaction with the rest of Vivint’s Executive Leadership Team. This position will report to the SVP of Field Operations.
Essential Functions/Responsibilities:
Scheduling (90 FTEs): Leads the scheduling team to schedule and reschedule customer appointments in an efficient and cost-effective manner while maintaining excellent service to customers and delivering promised service levels to internal partners
Efficiency (2 FTES): Identifies opportunities for increasing the efficiency of service and install work orders through data collection and analysis and best practice identification and adoption
Acts as a thought partner and subject matter expert on a defined problem-solving process to drive large strategic and operational initiatives
Assists COO and SVP of Field Operations with creating and refining senior executive presentations
Creates relevant communication mechanisms (e.g., PowerPoint presentations, excel models, templates) needed to drive organizational understanding, decisions, and action for strategic projects
Contributes to the Field Operations Leadership Team as a functional lead and engages in High Performing Team interactions with peers
Develops and maintains an external perspective on competitive offerings and behavior
Partners with other functional leaders in Innovation, Supply Chain, Finance, Sales, HR, and other Operations functions to ensure proper service delivery and solutioning of business needs
Creates and operates within an annual operating budget
Develops overall leadership abilities of leaders within the organization and establishes an environment of high employee engagement
Required Skills:
Expert ability to clearly and concisely communicate difficult and nuanced problems and solutions
Expert ability to structurally and systematically analyze and solution problems
Expert ability to use Microsoft PowerPoint and Excel to build presentations for executive-level review
Skilled in leading teams and developing leaders
Skilled in operating in large information system / ERP environments
Skilled in statistics/data analysis
Ability to work and influence cross functionally to drive execution and implementation of projects
Preferable to have experience in project management
Preferable to have accounting/financial/business analysis experience
Desire to learn and improve self, team, and solution
Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why it’s a great place to grow your career!
Here are some highlighted perks you should ask us about:
Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups
Employee Stock Purchase Program
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.