PRIMARY FUNCTION: This position provides key support for service customers' satisfaction and maintains vital administrative operational responsibilities.

ESSENTIAL DUTIES:

Administrative:

• Open, maintain and close work orders (i.e. look up customer account job and component codes, warranty status, enter into mainframe).
• Verify, log and enter time cards into mainframe
• Reconcile payroll. (Administer adjustments to tech. hours per pay period)
• Issue, extend and enter purchase orders.
• Code vendor invoices for payment.
• Answer telephone for branch, assist customer as needed.
• Typing of correspondence, quotes, records, reports, etc.
• Perform filing duties, maintain departmental files.
• Preparation of reports and memos.
• Enter salaried non-exempt payroll.
• Assist fellow employees with routine personnel matters/changes, Credit Union transactions, etc.
• Customer mailings such as follow up letters, flyers, etc.
• Handle some customer credits and journal entries.
• Maintain absentee records for department.
• Purge files periodically and prepare for storage.
• Responsible for forms used by department, and certain supplies.
• Coordinate work order information for Warranty Department.
• Miscellaneous: Daily distribution of print out reports to branch; OSHA reporting, records; DOT records, appointments; labor transfers and adjustments; Travel Expense reporting; assist Service Manager and others with projects as needed. Customer Service

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``` - Accepts and coordinates customer inquiries and requests (phone, walk-in or mail) for machine repair/service. - Manages or resolves customer's machine service complaints and problems to the best customer satisfaction level possible. - Provides customer service, pricing quotes and machine service completion and delivery schedule information. - Closely monitors machine repair schedule and immediately contacts customer with any schedule modifications or whenever any additional repair is needed. (Work in process). - Coordinates job repair priorities and assigns daily job assignments. - Serves as a liaison between departments and branches such as machine transportation, engine repair, transmission repair, etc.

MINIMUM REQUIREMENTS:

Education: High school diploma.

Work Experience: Two years working experience in similar administrative related position.

Physical:

-Must be able to work for long periods while seated. Must have ability to clearly communicate with customers on the phone or in person.

Good customer relations is a must. Pleasant personality. Must be PC literate with an intermediate level skill with keyboard and word process software (preferably Microsoft).

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://gregorypoole.applicantpool.com/jobs/514852-9795.html