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Staples Associate Marketing Manager, Loyalty & Rewards Program (Hybrid) in Lincolnshire, Illinois

Staples is business to business. You’re what binds us together.

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

What you’ll be doing:

  • Gift Cards

  • Assist with management of $5MM premium gift card margin line.

  • Forecast gift cards based on past performance and other insights.

  • Submit purchase order requests and invoices in Coupa.

  • Address any questions/concerns regarding purchase order.

  • Ensure approvals are met in time to hit promo dates.

  • Determine when wire transfer has been received by vendor.

  • Place gift card orders on vendor ordering platform.

  • Upload gift card URL files into Quill system.

  • Notify team when available.

  • Run gift card promotion results and provide insights on performance and recommendations for future promotions.

  • Update trackers with gift information (PO#s, # of cards bought/loaded, etc.).

  • Serve as SME of each gift card brand’s guidelines for usage in marketing including disclaimer language, image usage, creative approvals and maintains a file of all guidelines for internal partners to reference.

  • Premiums

  • Conduct market research for new gifting ideas and monitor the retail environment to identify trends.

  • Attend trade shows.

  • Create and execute surveys.

  • Monitor gift perception amongst customers.

  • Maintain Gift Database.

  • Identify process improvements for the database process and to streamline new item build.

  • Process set ups in a timely fashion and communicates any special needs (ex. Rush set ups).

  • Responsible for building all premium items in the Gift database and tracking all stages of the building cycle until POs have been issued.

  • Monitor gift usage and performance to identify issues to make sure future promotions are not impacted.

  • Work with vendors to ensure all details needed are received and any vendor issues/concerns addressed.

  • Provide monthly promotion results reporting to vendors for their items.

What you bring to the table:

  • Highly driven, competitive, and results-oriented.

  • Ability to navigate an environment that requires adaptability to change.

  • You believe the best process is derived through constant improvement and sharing best practices.

  • Strong interpersonal skills.

  • Detail oriented with strong administrative follow-up and follow-through.

  • Strong analytical, negotiating, and problem-solving skills.

  • Strong organizational, oral and written communication skills.

  • Proficient in Microsoft Office (Excel, Outlook, Teams, PowerPoint, Word).

What’s needed- Basic Qualifications:

  • Bachelor’s Degree Marketing, Merchandising or related Business field or equivalent work experience

  • 3+ years of relevant work experience

What’s needed- Preferred Qualifications:

  • Familiar with Microsoft Access

  • Administrative/financial experience

  • Analytics and Reporting

We Offer:

  • Inclusive culture with associate-led Business Resource Groups

  • Flexible PTO (22 days) and Holiday Schedule

  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.

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