Job Information
Pulaski County Special School District Mobile Device Repair Technician in Little Rock, Arkansas
QUALIFICATIONS:
Associate’s Degree in Applied Science or equivalent job experience
Experience with Microsoft Windows, MAC, Chrome and iOS Operating Systems
Basic Microsoft Windows Active Directory user management
Acer Repair Certification
HP Repair Certification
Google Certified Educator Level 1 and 2
Three (3) years’ experience with Chromebook setup and hardware repair
Must have excellent customer service skills
REPORTS TO: Director of Technology Operations
JOB GOAL: To provide computer and mobile device repair services. Maintain, analyze, troubleshoot , and repair mobile device hardware and software in support of the district’s 1:1 initiative. Maintain, analyze, troubleshoot, and repair computer system hardware and software.
PERFORMANCE RESPONSIBILITIES :
Test, troubleshoot and diagnose hardware failures.
Replace or repair faulty electronic components.
Setup and configure new devices and computers for end users.
Provide on-site and in-shop repairs.
Troubleshoot and repair software issues, including operating systems and third-party software.
Order and maintain warranty parts inventory for all mobile devices.
Responsible for tracking and reporting all mobile device repairs in provided tracking software.
Provide own reliable transportation for service calls. (Standard mileage reimbursement for personal car usage will apply according to PCSSD’s Business Procedure Manual.)
Provide preventative maintenance for computers and mobile devices.
Maintain certification/qualification requirements for Self-Maintainer Programs.
Responsible for returning parts to manufacturer as outlined in self-maintainer programs.
Track all repairs ensuring repair reimbursements are being applied as outlined in self-maintainer program.
Provide technical training to other staff members to keep them current on self-maintainer requirements.
Must be able to bend, lift, squat, and carry 50 lbs.
Perform other duties as assigned.
TERMS OF EMPLOYMENT :
Salary Range: Range 16 - Support Staff Hourly Salary Schedule ($19.00/hr. - $33.52/hr. depending relevant experience)
Length of Contract: 244 contract days
FLSA Status: Non-Exempt
Personnel Status: Classified
Benefits Eligible: Yes
EVALUATION :
Performance of this job will be evaluated according to provisions of the Board's policy on Evaluation of Support Staff Personnel.
APPLICATION PROCEDURE:
Interested and qualified applicants should submit an application online at www.pcssd.org. Personnel currently employed by the district who meet the necessary qualifications may apply by submitting an in-district application online.
APPLICATION DEADLINE: May 11, 2024 (or until filled - emergency posting)
IT IS THE POLICY OF THE PULASKI COUNTY SPECIAL SCHOOL DISTRICT TO PROVIDE EQUAL OPPORTUNITIES WITHOUT REGARD TO RACE, COLOR, NATIONAL ORIGIN, RELIGION, SEX, AGE, QUALIFIED DISABILITY OR VETERAN IN ITS EDUCATIONAL PROGRAMS AND ACTIVITIES, EDUCATION SERVICES, FINANCIAL AID, AND EMPLOYMENT. THE DISTRICT WILL MAKE SPECIAL EFFORTS TO EMPLOY AND ADVANCE WOMEN, BLACKS AND DISABLED PERSONS. EQUITY CONCERNS MAY BE ADDRESSED TO THE ASSISTANT SUPERINTENDENT FOR EQUITY AND PUPIL SERVICES.