Description

As the Front Desk Coordinator, you will serve as the welcoming face of our organization, providing compassionate assistance and support to residents, visitors, and staff. Your role will be pivotal in ensuring that our front desk operations run smoothly and efficiently, while also contributing to the overall mission of providing quality housing and supportive services to our community.

Key Responsibilities:

• Greet and assist residents, visitors, and guests in a courteous and empathetic manner, creating a welcoming and inclusive environment.

• Answer and direct incoming phone calls, taking messages and providing information as needed.

• Manage resident inquiries and requests, addressing concerns and directing them to the appropriate staff members or resources.

• Maintain the front desk area, ensuring cleanliness, organization, and compliance with safety protocols.

• Coordinate resident activities and events, including scheduling and logistical support.

• Assist with resident intake and orientation processes, providing information on housing policies, procedures, and available resources.

• Process and distribute incoming mail and packages for residents and staff.

• Collaborate with property management and maintenance staff to address facility-related issues and ensure timely resolution.

• Maintain accurate records and documentation related to front desk activities, resident communications, and visitor logs.

• Support other administrative tasks and projects as assigned by management.

  Requirements

Qualifications:

• High school diploma or equivalent; additional education or experience in social services or nonprofit administration is a plus.

• Previous experience in a customer service or administrative role, preferably in a nonprofit or social services setting.

• Strong interpersonal skills, with the ability to communicate effectively and compassionately with individuals from diverse backgrounds.

• Empathy and sensitivity to the needs of low-income and marginalized populations, with a commitment to serving others with dignity and respect.

• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.

• Ability to work independently with minimal supervision, while also collaborating effectively as part of a team.

• Flexibility to work occasional evenings or weekends as needed for special events or resident support.

Benefits:

• Competitive salary commensurate with experience.

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

• Meaningful work with a mission-driven organization dedicated to making a positive impact in the community.

• Opportunities for professional development and advancement within the organization.

• Supportive and inclusive work environment with a passionate team committed to social justice and equity.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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