JOB SUMMARY: The Student Loan Coordinator, under the direct supervision of the Financial Aid Management team, oversees student loan counseling sessions and monitors compliance with the plan to assure the lowest possible default rates. Responsibilities may include but are not limited to performing a variety of duties associated with certification, awarding, disbursing, and returning the Federal Stafford Direct Loan Program.

ESSENTIAL FUNCTIONS:

• Responsible for monitoring default prevention efforts for active CDRs;

• Track withdrawal and graduation dates for current borrowers to fulfill exit counseling requirements.

• Communicate effectively and on a timely basis with student borrowers, lender services, and guarantee agencies concerning application status, enrollment status, and default aversion information.

• Conduct student presentations to include financial literacy, entrance and exit counseling, and other outreach activities.

• Attend financial aid training and workshops to keep abreast of changes in federal law and procedures. Assist in the implementation of changes in loan policies per federal regulations.

• Serve as liaison between students, campus administrative office, and third parties such as loan servicers and the Department of Education to facilitate timely resolutions for At-Risk student loan borrowers.

  SECONDARY FUNCTIONS:

• Email all Stafford Direct Loan and Parent Plus notifications including disbursement notifications to students.

• Enrollment reporting in NSLDS.

• Other duties as assigned by the Financial Aid Director/Associate Director

  NOTE: The employer reserves the right to change or assign other duties to this position.

  QUALIFICATIONS: Job qualifications are stated in the Essential Functions of the job description. An employee must be able to accomplish the Essential Functions to be competent in the job. Other special requirements are noted below.

  Education: Associates Degree or equivalent work experience

  Software Skills: Microsoft Office, NSLDS, COD, FAAACESS, ED Express, Internal Database

  Other Skills: Ability to work independently; • Effective interpersonal and organizational skills, with attention to detail and follow-through; • Effective customer service skills; • Ability to maintain a high level of confidentiality; • Ability to establish and maintain effective working relationships with staff and the public; • Ability to assess and resolve potential issues; • Effective oral and written communication skills; • Ability to embrace diversity and inclusion and perform in a multicultural setting.

  Job Experience: Minimum 2 years of experience Title IV in an Educational Institution.

  Personal Qualities: Alternative or combined skills in understanding, advising, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; Skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.

  The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.

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