DXC Technology Certified Pharmacy Tech Representative in Madison, Wisconsin

Job Description:

Job Description:

The Drug Authorization and Policy Override (DAPO) contact center is a specialized drug helpdesk for prescribers, their designees, and pharmacy providers to submit prior authorization (PA) requests for specific drugs and request policy overrides for specific policies over the telephone. The DAPO contact center reviews PA requests and policy overrides for members enrolled in Wisconsin Public Assistance programs such as BadgerCare Plus, Medicaid and SeniorCare. B usiness hours from 7:00am through 6:00pm, Monday through Friday. “Work with a dynamic team”


  • Actively participate as a key member of the team.

  • Validation of member entitlement to benefits or services

  • Handling inquiries via phone, email or written correspondence for PA requests and drug policy overrides from prescribers and pharmacy providers.

  • Monitor the service event through completion for compliance and document any override or PA provided.

  • Resolve complex assignments with minimal input from leadership.

  • Provide resolution and feedback based on analysis of a member's situation.

  • Interpret and provide recommendations based on existing contract requirements, business rules, and related industry and legal regulations.

  • Additionally, this position may support additional contact center departments, depending on business need.

Education and Experience:

  • Applicant must hold and maintain Pharmacy Technician Certification Board (PTCB) certification.

  • High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree.

  • Typically, 1-3 years of working experience in related fields.

Knowledge and Skills:

  • Office administrative experience and skills.

  • Strong healthcare-related knowledge.

  • Ability to follow written policies, procedures and guidelines, and give feedback to leadership

  • Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.

  • Self-motivated with good time management and organizational skills.

  • Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.

  • Excellent written and verbal communication skills and customer service skills, including professional telephone skills.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities