JOB REQUIREMENTS: Job Summary: Do you have excellent customer service skills? Do you love helping animals? Then the Emergency & Critical Care Client Care Liaison position could be for you! Aid the ECC service with triaging calls, coordinating with internal hospital services, and optimizing both internal and external communications in this key support role. Join us! Responsibilities: Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects. Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training. 15% Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring 20% Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff 20% Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports 20% Serves as the primary contact and subject matter expert for specified program policies and procedures 5% Identifies opportunities for program improvements and makes recommendations to the appropriate entities 20% Support ECC service by triaging calls and working with ECC clinicians and staff to optimize emergency patient care Tasks: Gather patient history from the client to help triage the urgency of the case Obtaining information for urgent/emergent calls for scheduling or follow up by the technician coordinators Assist with appointment prep a. obtaining Medical records/diagnostics from referring clinics b. addressing pre-appointment questions c. assist with scheduling diagnostics Help assist with post appointment communications a. ensure discharge instructions are sent to client and rDVM b. assist with billing/charge inquiries c. follow up with clients/patients post op Help with the service email account and vocera and other internal... For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/626DE1DFCCF942B8