Business Support Analyst 5/20/24Full Time--Manhattan

Job ID: 007056

Description:

Executive Headquarters (117 West 124th St)

90,000-104,000

Position Summary

A key member of the Information Technology team reporting to the Director of Business Applications and working closely with) IT colleagues, vendors, and others. Participates in new project efforts, software updates, new feature implementation, data management, reporting, and anything necessary or required to enhance the productivity and efficiency of Children’s Aid

Essential Duties

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures

• Liaise with business units and master current business processes and applications

• Identify and learn applications and tools used and supported by the organization and IT

• Participate in functional design and requirements/needs analysis

• Prepare appropriate documents – BRD, Use Cases, Process Flows, UA test cases, Traceability Matrices, program, system, operational and Business user documentation as required

• Perform or assist in application configuration and deployments

• Participate in the design, development, and delivery of training programs and individual classes

• Execute and document the testing necessary to ensure an application or technical environment meets performance requirements (technical, functional, and Business user interface)

• Ensure new software, related fixes and/or enhancements are tested successfully by key Business/program areas and supporting IT areas.

• Analyze and correct functionality problems. Identify new methods of improving performance and stability

• Work closely with vendors, staff, and others to resolve application issues

• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved

• Record, track, and document the problem-solving process, including successful and unsuccessful decisions and actions taken, through to final resolution

• Communicate application problems and issues to key business and IT stakeholders

• Apply excellent interpersonal communications and collaboration skills to help achieve the goals of a high-performing, motivated team

• Perform other duties as assigned

Minimum Qualifications

• BS/BA in Business

• Minimum 3 year’s experience working with Applications and productivity tools in mid to large size organizations

• Strong understanding of technology and its impact

• Expertise with Visio, MS-Project, MS-Office, BA Methodologies and documentation including, use cases, Process flow, and UAT

• Understanding of SDLC and project life cycle management, experience with reporting tools a plus

• Experience with MS-SQL Server & SSRS reporting a plus

Equal Employment Opportunity (EEO) Statement

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not to tolerate discrimination, harassment or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, or retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.

Requirements:

Job Type Full Time

Location --Manhattan

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