DXC Technology Provider Assistance Center Supervisor in Montgomery, Alabama

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public-sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

Supervise 15 staff members in the Provider Assistance Center and Electronic Media Claims Help Desk. These two inbound call center receive calls from Alabama Medicaid providers who have questions regarding claims processing, claims payment, claims submission, Medicaid policy and many other Medicaid issues. The supervisor must ensure that these two units meet or exceed all contractual service level agreements for Average Speed to Answer and Abandon Rates. Close monitoring of call stats and staff performance is required. Call monitoring is performed to ensure that high quality levels are maintained. The supervisor is responsible for coaching, training, and evaluating all aspects of staff performance. Special projects and extra duties will be assigned as necessary.Supervise 15 staff members in the Provider Assistance Center and Electronic Media Claims Help Desk. These two inbound call center receive calls from Alabama Medicaid providers who have questions regarding claims processing, claims payment, claims submission, Medicaid policy and many other Medicaid issues. The supervisor must ensure that these two units meet or exceed all contractual service level agreements for Average Speed to Answer and Abandon Rates. Close monitoring of call stats and staff performance is required. Call monitoring is performed to ensure that high quality levels are maintained. The supervisor is responsible for coaching, training, and evaluating all aspects of staff performance. Special projects and extra duties will be assigned as necessary.

Requirements:

  • 1-2 years Leadership Experience

  • Call Center Experience

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities