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Recreation Facility Membership Coordinatornon-exempt Grade 36

City of Muskogee

Updated 03/19/2024

CLASS TITLE: Recreation Facility Membership Coordinator

PURPOSE OF THE CLASSIFICATION:

Responsible for building and sustaining membership growth at the Muskogee Swim and Fitness Center. The Recreation Facility Membership Coordinator directs all member sales and retention for the Swim and Fitness Center as well as leads/supervises the staff and front desk operations and scheduling activities as well as customer relations.

ESSENTIAL TASKS:

Direct membership operations and staff members in invoicing, drafting, billing, collections, credits, member letters and other back office and front desk operations, sales and retention activities.

Internal and external promotion of Swim and Fitness Center to enhance membership participation, retention and recruitment.

Provides, directs or ensures timely communications to members and program participants via phone, websites, bulletin boards, newsletters, emails, signage and other necessary means of communication.

Develop and implement strategies and tactics to meet or exceed total budgeted membership revenues and monitor expenses as required.

Develop, model and integrate systems and practices that encourage and sustain outstanding member satisfaction and high member retention; develop and implement fitness incentive programs and services for the purpose of membership recruitment and retention.

Hire, supervise, mentor, coach, schedule and train direct reports to achieve professional development goals. Schedule staff as necessary to cover front desk operations and customer relations at Swim and Fitness Center.

Support front desk operations as needed, including but not limited to answering phones, giving tours and directing patrons.

Inventory office supplies and pro-shop items and make purchases.

Develop and maintain reports of membership activities and programs.

Operates office equipment such as fax machines, copiers and phone systems and uses computers for spreadsheets, word processing, database management and other applications; learns to operate new office technologies as they are developed and implemented.

Performs other work as necessary and or as assigned.

Must report to work on a regular and timely basis.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

REPORTING RELATIONSHIPS:

The Recreation Facility Membership Coordinator reports directly to the Recreation Facility Manager.

The Recreation Facility Membership Coordinator oversees the work of the Front Desk Attendants.

QUALIFICATIONS:

Training and Experience: Graduation from an accredited college or university with a bachelor\'s degree in business, management, marketing, health promotion or recreation with one (1) year of related experience; or an equivalent combination of training and experience.

Knowledge, Abilities and Skills: Considerable knowledge of recreation philosophy, planning and administration; considerable knowledge of the equipment, facilities, operations and techniques used in a comprehensive community recreation program; ability to coordinate varied activities involved in a community recreation facility; ability to establish and maintain effective working relationships with employees, supervisors, other agencies, participants, instructors, community leaders and the general public; ability to communicate effectively orally and in writing.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in compliance with the Americans with Disabilities Act (ADA) requirements. On a case-by-case basis, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, employee is frequently required to stand; walk; sit; use hand to finger, handle or feel; reach with arms and hands. Occasionally required to climb or balance; stoop, kneel, crouch. Occasional lifting up to fifty (50) pounds. Vision, speech and hearing sufficient to perform essential tasks. Punctuality and reasonable attendance is essential. Must submit to drug screening and fitness to work physical exam.

Licenses and Certificates: Possession of a valid Oklahoma Class D drivers license is required.

WORKING ENVIRONMENT: Work is performed i