DXC Technology Cloud Operations Engineer in New Orleans, Louisiana
The Cloud Operations Engineer focuses on operating the Cloud Environments of customers as per the DXC contractual agreements.
The main goals are to deliver an agile managed service, to continuously increase the level of automation of our work, to ensure high availability of the service and to achieve a high level of customer satisfaction.
He/she will be an experienced, multi-skilled individual, who can work within a small team responsible for delivering reactive and proactive operational support end-to-end in DXC operated Cloud Environments.
He/she is motivated to continuously gain more skills, to take strong ownership on the actions and to find innovative ways to improve the agility and efficiency. The DXC environments are envisioned to mature into DevOps mode 2 of operation.
24*7 Support of DXC production Cloud Offerings
including operations, incidents, service requests and execution of changes
Proactively and continuously improve the service through
driving further automation
fixing incident root causes
suggesting more agile and effective ways of working
Take full ownership of incoming actions and issues and drive them to resolution
Work within a tight Cloud Operations multi-skilled team
Using the skills you have now
Consulting with other team members to extend your reach to get to success
Sharing back what you’ve learned
Handle some simple NSSR (Non Standard Service requests) logged by customers: provide proposal to customer and implement Work within a tight Cloud Operations multi-skilled team
Ensure contractual SLAs are met
Conform and adhere to change management process for customer environments.
Leverage existing full/partial automation from other teams to expedite deployments
Understand and contribute to processes and tools used by team
Identify areas of operations quality deficit or automation opportunities
Contribute relevant automation and operation artefacts back to DXC Cloud offerings
Support POC deployments as required for client or automation development
Skills and Qualifications
Trained or Certified in Cloud:
Microsoft Azure environments and operations
Amazon Web Services (AWS) environments and operations
OpenStack environments and operations
Google Cloud Platform
Expertise in one or more of the following technical domains: Windows, Linux, Database, Storage, Networks, Scripting, Security
Ability to learn and adapt to new frameworks/technologies and quickly integrate with them for automation service delivery
Able to find effective workarounds to product limitations/constraints
Strong ownership and drive
Previous experience in software automation delivery
DevOps & Agile methodology experience, working with small agile teams, is a plus
Experience with the following operational tools, concepts & technologies as required:
Work within the team to deliver a multi-skilled capability across multiple technologies and disciplines, participate in continuous upskill and training to maintain individual and team skills such as:
Cloud systems configuration management
Strong Unix/Linux scripting - bash, ksh
Strong batch and/or powershell scripting on windows
Web Services & API integrations using: REST, SOAP, Perl, PHP, HTML, XML, XSLT, JSON
Experience with Orchestration tools conforming to enterprise grade platforms automation delivery:
Jenkins, Chef, Puppet, Docker, Ansible
Software Defined Networking
Automation, Monitoring and management Tools such as:
Azure resources manager (ARM), AWS Cloud Formation
Azure OMS, Cloud Watch, Monasca
Cloud Chekr (billing)
Jira Agile Project management tools
Confluence Wiki documentation
About DXC Technology
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.
In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on DXC’s Confidentiality, Non-Solicitation and Conflict of Interest Agreement.
DXC is an equal opportunity employer. We welcome the many dimensions of diversity.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
Job – Services – Intermediate or Specialist Level
Primary Location -
Schedule - Full-time
Shift – 7x24
Travel - No
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities