DXC Technology Associate Field Technician in Norwich, Connecticut
Presentation of the company:
As the world’s leading independent, end-to-end IT services company, DXC Technology (NYSE: DXC) leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility. For more information, visit www.dxc.technology at http://www.dxc.technology/ and explore thrive.dxc.technology at https://thrive.dxc.technology/ , DXC’s digital destination for changemakers and innovators.
Essential Job Functions
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues.
High school diploma or General Educational Development (G.E.D).
4+ years of field support experience.
Prior experience working with the company's hardware, software and equipment products.
4+ years of experience working with customer technology and support requirement.
Good interpersonal skills to work with customers and other unit personnel
Good analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve hardware and equipment problems
Willingness to travel
May require weekend work
May require shift work
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities