DXC Technology Senior Associate Field Technician in Norwich, Connecticut
Provides on-site field support to customers. Performs complex installations, repairs, upgrades and maintenance on hardware/software and equipment.
Essential Job Functions
Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.
Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs complex analysis and prepares reports on system problem trends and issues.
Provides leadership and work guidance to less experienced personnel.
High school diploma or G.E.D.
Six or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Good interpersonal skills to resolve field support problems
Strong analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve complex hardware/software and equipment problems
Ability to provide guidance to other field engineers
Willingness to travel
May require weekend work
May require shift work
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities