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Job Information

DXC Technology Senior Associate Field Technician in Norwich, Connecticut

Job Description:

Summary

Provides on-site field support to customers. Performs complex installations, repairs, upgrades and maintenance on hardware/software and equipment.

Essential Job Functions

  • Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.

  • Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.

  • Instructs customers in the operation and maintenance of systems/equipment.

  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

  • Acts as a liaison with customers on administrative and technical matters for assigned projects.

  • Performs complex analysis and prepares reports on system problem trends and issues.

  • Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

  • High school diploma or G.E.D.

  • Six or more years of field support experience

  • Experience working with the company's hardware, software and equipment products

  • Experience working with customer technology and support requirements

Other Qualifications

  • Good interpersonal skills to resolve field support problems

  • Strong analytical and problem solving skills

  • Good communication skills

  • Good time management and organizational skills

  • Ability to resolve complex hardware/software and equipment problems

  • Ability to provide guidance to other field engineers

  • Willingness to travel

Work Environment

  • Office environment

  • May require weekend work

  • May require shift work

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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