UPMC for Life Health Plan is hiring temporary sales agents to assist with growing membership during the Medicare Annual Enrollment Period. The temporary sales agents will sell Medicare Advantage and Medicare Special Needs plans by handling inbound calls and making outbound calls to Medicare beneficiaries, offering Medicare education, benefit reviews, plan recommendations, and assisting with enrollment over the phone. Temporary sales agents will be eligible for a competitive hourly rate and eligible for a commission package.

These temporary roles are expected to last through December, however, this may change based on need. Upon completion of training, agents may be required to work rotating Saturday/Sunday shifts. Evening and weekend flexibility is required. This role may work remotely but preference will be given to those located in Pennsylvania.

Responsibilities

• Must complete all department-required training for Government Product Sales Representatives, and any additional training management required for temporary employees

• Maintain compliance with all CMS and UPMC policies, procedures, and guidelines

• Maintain expected level of availability for inbound phone calls and make expected amount of outbound calls

• Excel at book management

• Utilize multiple applications simultaneously to ensure accurate information presented to callers

• Assist beneficiaries on behalf of colleagues when unavailable

• Support department sales processes as directed

• Performs in accordance with system-wide competencies/behaviors

• Performs other duties as assigned

Educational and Knowledge Requirements

• High School Diploma or equivalent preferred

• Must maintain PA and OH Department of Insurance health and accident producer license

• Must also complete annual Medicare certification requirements, including AHIP and compliance training

• 1 to 2 years phone-based customer service or sales experience preferred

• 1 to 2 years sales experience preferred

• Direct experience in health care or Medicare market preferred

• Proficient verbal, written communication, and computer skills required

• Rapport and relationship-building skills a must

• Must be self-driven to achieve sales goals in a competitive market

• Must exhibit leadership qualities and mentorship abilities

• Must possess the ability to learn and effectively use various software programs

Licenses and Certifications

• Responsible for obtaining and maintaining PA and OH Department of Insurance health and accident producer license (Training materials provided, 30 days upon start date to achieve passing score)

• Must also complete annual Medicare certification requirements, including AHIP and compliance training