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DXC Technology Customer Experience Marketing Manager I in Plano, Texas

Job Description:

Apply customer experience and loyalty guidelines, research and measurement to design, deploy and manage the total customer experience for assigned areas or projects. Lead customer experience design and definition through the strategic application of design methodologies across customer life-cycle touch points, including customer relationship with company. Lead strategic alignment of organizations and resources to deliver designed customer experiences to market and maintain customer retention. Design, deliver and manage customer experiences within targeted web content, communities and marketing/sales assets. Position can be remote.

Responsibilities:

  • Design and manage customized customer experiences and briefing to be presented in executive briefing center(s).

  • Partner to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings.

  • Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities.

  • Provide active management throughout briefing to provide notes and action items for follow-up after the briefing.

  • Provide feedback with post- briefing analysis of insights and opportunities for improvement.

  • Provide direction and guidance to process improvements and establishing policies in the Executive Briefing Center, mentors and/or coaches and peers.

Education and Experience Required:

  • BA or BS in Marketing or related field; MBA preferred.

  • 5+ years marketing experience.

  • Industry, sales, channel and/or project management experience a plus.

Knowledge and Skills:

  • In-knowledge of marketing fundamental, products/ services/solution life-cycle and knowledge management.

  • Working knowledge of industry and customer segment.

  • Familiarity with and/or experience in partner management.

  • Excellent written/oral communications and analytical skills.

  • Strong interpersonal skills; ability to manage virtual teams.

  • Strong negotiating skills.

  • Ability to interface effectively with multiple levels of management and functional disciplines.

  • Strong ability to influence and drive consensus.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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