DXC Technology Helpdesk Analyst in Plano, Texas
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .
Provides level 1 technical support to users for basic computer related technical problems. Enters tickets into the call tracking tool; ensures
information is accurate, prioritized and assigned to a queue.
Essential Job Functions
Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.
Resolves and/or refers more complex technical problems through a defined escalation process.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
High school diploma or G.E.D.
1+ years of technical training in computer support preferred
1-2 years of technical support experience
Experience supporting Windows 10 environment
Experience with solving issues related to printers, VPN’s, password resets, Active Directory, Office 365, Outlook
Interpersonal skills to interact with customers and team members
Organization skills to balance and prioritize work
Must be flexible to work shifts 24x7x365
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities