DXC Technology Lead Transformation Consultant in Plano, Texas
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .
The Transformation Consultant is accountable for effective execution of the following activities to achieve targeted results for a successful implementation of DXC Virtual Agent and leading the transformation journey for Global Service Desk Customers.
Identification and communication with client sponsor(s) and client stakeholders to confirm solution delivery success criteria and expected results/outcomes.
Definition and management of services delivery project plan, including assessment of plan completeness, effort estimates, dependencies, contingency, and satisfaction of all contractual obligations.
Gaining client sponsor and/or project manager agreement on:
Key solution benefits and means of confirming achievement;
Service delivery scope, deliverables acceptance and milestone completion criteria;
Delineation DXC and client responsibilities;
DXC Virtual Agent Service Delivery project plan;
Review and acceptance of deliverables, milestones and any other contractual obligations.
Ensuring DXC Workplace & Mobility OD&T team resources are assigned and execute activities according to the agreed upon Transformation project plan and proactively notify of any plan deviations.
Providing regular Transformation delivery status reporting, including deliverable / milestone status, estimated effort to complete, services financial / expense status, issues, risks, and outstanding change requests.
Defining and tracking action plans in response issues / risks potentially impacting the engagement.
Managing changes to DXC's service delivery scope, cost, schedule, or results to avoid cost overruns while meeting client expectations.
Providing DXC Service Desk management with accurate services delivery forecast, financial position, completed milestones, results, or customer satisfaction issues.
Position requires working on global time zone
Necessary for applicants to comprehend fundamental Cognitive Solution concepts
Run and Monitor tools that transform customer content
Skills in common Natural Language Processing and AI scripts
Experience or education in machine learning or cognitive science
Demonstrated understanding of how Watson works.
At least 5 years' experience in Project Management
Advanced project manager certifications
At least 3 years' experience in Digital Transformation and Project Management
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities