Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Salesforce User Experience Design Senior Associate in our Design and Customer Experience team , you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Your role will involve identifying core jobs-to-be-done for frontline employees and customers alike through research and designing service prototypes to explore value creation across products, channels, and the JP Morgan Chase service ecosystems.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices

• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction

• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making

• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users

• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers

• Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work

• Create and develop service journeys, service maps, and prototypes to explore different options, including unexpected, but still workable solutions

• Detailed UI Design, built upon our Design System, that brings our solutions to life

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services

• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)

• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels

• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making

• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design, Service Design) certification from credible boot camp or similar accelerated learning program, or equivalent work experience

• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping and project management tools such as Zoom, Figma, Jira, Confluence, etc.

• Self-directed in both planning and structuring work and executing at expected levels of quality

• Comfortable and confident when presenting work to cross-functional Directors

Preferred qualifications, capabilities, and skills

• Knowledge and experience designing in Salesforce environments (e.g., Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud), using Salesforce Lighting Design System in rapid iterative service prototyping cycles is highly preferred

• Advocate for Accessibility Guidelines and Inclusive Design practices and has shipped multiple successful digital products, demonstrating user and human-centered design approaches

• Familiar with HTML, CSS, and Javascript, frameworks such as React and mobile UI standards

• Demonstrated understanding of how design connects with broader business value

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans