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DXC Technology Workday Service Enablement Lead in Plano, Texas

Job Description:

The Workday Service Enablement Lead will act independently and advise on or manage the Operations team and assist Workday deployments and Workday Practice Leaders on large complex Workday engagements. He/she will provide subject matter expertise supporting delivery, reporting for Workday and Salesforces, staffing and functional operations. They will lead the development of as SharePoint administrator. They will support Regional and Global leadership in creating sales, employee and quality scorecards. Provide sales pursuits on for the sales team for potential sales opportunities. Additionally, he/she will participate supporting project teams focused on Workday solutions.

He/she will provide subject matter expertise across the Workday Operations module including cross product touchpoints to contribute world-class approaches for various Workday Workstreams.

Key Responsibilities

  • Service enablement expert

  • Manages the transitions from the various firm functions, such as sales-to-service

  • Workday Partner Portal setup expert

  • Resourcing and staffing Workday project expert

  • Identify and assist with the development of Workday service offerings

  • Coordinate with consultants from onshore and offshore for project scope

  • Project gap analysis

  • Configure Workday according to customer requirements

  • Test business processes and Workday configuration

  • Develop and deliver customer-specific training and documentation

  • Work independently. Take direction and provide status to the Workday Practice leader

  • Coordinate assigned deliverable schedules to ensure internal timelines are met

  • Responsible for facilitating learning initiatives for the Consulting Practice

  • Activities include conducting workshops, coordinating instructor led training and guiding them through structured learning activities defined within the various enablement programs

  • Coordinate with sales leadership and executive management to define sales support initiatives

  • Manage the sales enablement content repository and ensure that all information is easily and readily accessible at point of need

Preferred Skills

  • Subject Matter expert in Workday Methodology

  • Experience in Workday and Salesforce Operations

  • Excellent communication skills delivering to functional and management audiences, as well as to external Clients

  • Practical experience,

  • Consulting skills, handling internal and external customer expectations

  • Strong analytical mindset and tools (eg. pivot tables)

Additional Expectations

  • Ability to work in a diverse, fast paced environment and effectively collaborate across teams

  • Management skills or experience are very welcome

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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