Northern Light A.R. Gould

Department: Medical Group Administration

Position is located:Northern Light A.R. Gould Hospital

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:30 AM to 4:00 PM

Summary:

As senior level, expert leaders, Ambulatory and Medical Group Directors are responsible for planning and managing the human, material, equipment and fiscal resources for areas of responsibility and are accountable for developing action plans to carry out its mission and accomplish annual goals. They provide direction and leadership for several practices and serve as Administrator on Call in the absence of the President. The Director will demonstrate the knowledge, responsibility, and accountability for oversight of Physician and Hospital practices as assigned. Key processes to be supported include: Dyad Model for Lead Physician and Practice Manager leadership, quality improvement, strategic planning, budget preparation, provider recruitment and contracting, financial analysis, quality improvement initiatives, and execution. She/he will provide liaison serves to the medical staff, nursing staff, medical assistants and other hospital staff, and serve as a change agent and consultant to collaborate with other department leaders and care givers to continually refine the patient care delivery process to achieve financial, quality and customer satisfaction goals.

Responsibilities:

• Supervision and development of managers, supervisors, leads, clerical personnel, and clinical personnel, including orientation, education, competency development and assessment, assistance with interviews, coaching and discipline, evaluations, scheduling, assisting with timecards, rounding with direct reports, human resource management and documentation. Oversees all department activities and ensures efficiency.

• Develops, reviews, implements policies, workflows, projects, and procedures for the departments. Often participating on committees with system and local leaders to create system workflows, procedures and implement change strategies.

• Delegates/assists with implementation of the budget; monitors budget performance and audit revenue denials for intervention. Delegates/assists with supply and inventory management for the department.

• Assures the department meets regulatory and safety requirements, including maintaining readiness for surveys.

• Other Duties as assigned

• As an expert in the area of specialty, assists with coverage of the department as needed for surges or illness of others, within the scope of services.

• Supports managers with/plans performance improvement activities, including data collection, audits, research, and reporting.

Other Information:

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.

• Adobe Acrobat

• Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.

• Arithmetic

• Electronic medical record software.

• Human Capital, Supply Chain and Financial Software.

• Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.

• Word processing, spreadsheets, data entry, database experience and other computer related skills.

• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

• Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.

• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

• Multi-line Phone

• Experience with operating a network.

• OneNote

• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

• Public Speaking

• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

• Siemens Clinical software.

• Business intelligence and data analysis software.

• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

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• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

Education:

• RN with active Maine license or ability to obtain

• Minimum of Bachelor's Degree required

• Master's Degree preferred or ability/commitment to obtain within 24 months of hire.

Required Experience

• 8 year/years of Clinical Experience

• 5 year/years of Leadership Experience

Working Conditions

• Work with computers, typing, reading or writing.

• Potential exposure to diseases or infections.

• Potential exposure to hazardous materials.

• Lifting, moving and loading 20 to 30 pounds.

• Prolonged periods of sitting.

• Prolonged periods of standing.

• Prolonged periods of walking.

Position Dir- Surgical ServicesLocation Req ID null